Before you buy EcoFlow, read this. A cancelled order. A carrier-confirmed return. A refund still unconfirmed. See the dated evidence, the replies and the official findings.
An upheld advertising complaint, product recall notices and EcoFlow's refund terms. Check the affected model, country, date and remedy in each official source.
The UK ASA upheld a complaint about EcoFlow STREAM Ultra advertising claiming “no electrician required”. It found the claim conflicted with the professional-installation requirement described elsewhere.
Company response: EcoFlow told the ASA it had withdrawn the ad and was reviewing similar claims.
Read the ASA rulingThe US CPSC recall covers about 25,030 DELTA Max 2000 units, model EFD310. It records six reports of affected units catching fire.
Remedy: The notice tells owners to stop using recalled units and contact EcoFlow for a free firmware repair. This is a US model-specific recall, separate from the featured UK order.
Read the US CPSC noticeCanada, 24 October 2025: Health Canada lists the same model and firmware remedy. It records 1,116 units sold in Canada and one fire report, with no reported injuries as of 17 October 2025. This is another country notice for the same product issue.
Read Health Canada’s noticeEcoFlow Japan reports abnormal smoke and fire incidents involving EFDELTA units. Its 2025 programme expands the narrower October 2023 recall to all EFDELTA units covered by the Japanese programme.
Remedy: A free replacement. The November 2026 update changes the replacement product from DELTA 2 to DELTA 3 Classic. The 2023 and 2025 notices are shown together as one continuing programme.
Read the current Japan notice Read the earlier 2023 noticeEcoFlow Japan reports rare smoke and fire incidents linked to battery ageing in RIVER Pro and its dedicated extra battery. It says no further incidents were reported by customers who installed its February 2026 firmware update, while some unupdated units were reported.
Remedy: Return for an EcoFlow store gift card: ¥40,000 for RIVER Pro or ¥10,000 for the extra battery. Updated units also qualify. This is a gift-card programme, rather than a cash refund; follow the official handling instructions.
Read EcoFlow Japan’s programmeEcoFlow's UK policy lists transaction fees for certain cancellations after 24 hours and non-faulty returns, plus buyer-paid return shipping.
Read the conditions: Fees vary by payment method. Faulty returns have separate provisions. These are the company's published terms, not a decision on the disputed fee in this case.
Read EcoFlow's refund policySources checked 11 November 2026. US and Canadian notices are grouped for the same DELTA Max issue; the earlier and expanded Japanese EFDELTA notices are grouped together. This is a selection of verified notices, not a complete worldwide recall count. These records are separate from the featured UK refund case and do not establish a recall of the customer’s STREAM order. Japanese-language manufacturer notices are summarised in English; follow the originals for eligibility and handling instructions.
The refund request, the carrier return and the support replies. Follow the chronology and distinguish what is confirmed from what remains outstanding.
A main-order refund of £1,479.51 was accepted on 3 November. Carrier tracking then showed return to sender. The case record does not yet confirm payment.
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How your proof is protectedGet practical advice about your own case and report concerns through the right route for your part of the UK.
Free consumer advice and the route for passing reports to Trading Standards.
0808 223 1133Contact the consumer service How Trading Standards reports workConsumer advice and, where appropriate, referral of concerns to Trading Standards.
0808 164 6000View the Scottish advice routeAdvice about trader complaints and consumer rights; suitable reports may be passed to the Trading Standards Service.
0300 123 6262Contact ConsumerlineFor complaints about specific adverts or promotions. Include where and when you saw the ad, and a copy if available.
Make an advertising complaintTrading Standards uses reports to assess enforcement concerns; it does not obtain an individual refund for you. Ask the consumer advice service about resolving your own dispute. These independent organisations are not affiliated with this site. GOV.UK consumer advice directory. Contacts checked 11 November 2026.
A business to consider for portable power stations and home energy products. Explore the official UK range and read the cancellation, returns and warranty conditions for the exact product before ordering.
Approved for inclusion by this site's owner. This is an editorial selection, not an independent product test or an assurance that every product or customer experience will be fault-free.
A Renault subscription administered by Bipi, an unfinished repair dispute and possible return charges. Read the customer account alongside the provider's position.
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