Renault / vehicle brand
- Vehicle
- Renault Megane E-Tech
- UK website
- renault.co.uk
- Customer service
- 0344 335 0000
- Published subscription contact
- 0800 098 4042
- Source
- Renault UK contact page
Renault Megane E-Tech / subscription administered by Bipi
ONE MISSING COVER.
MONTHS OF CHASING.
A warranty dispute.
An unresolved charge risk.
A charging-flap cover reported missing while driving. Repeated efforts to get the repair resolved. Then a disagreement about warranty cover and possible charges at return. This is one customer's documented experience, with the customer's account and the provider's position shown separately.
The company roles matter
Renault. Bipi. The workshop.
The vehicle is a Renault. Bipi handles the subscription transaction and correspondence. Riverside is the workshop involved. They are not interchangeable roles.
Bipi / subscription administration
- Published UK company
- Bipi Mobility UK Limited
- Company number
- 13983581
- Website
- bipicar.com/uk/en
- Case correspondence mailbox
- contact_renault@bipicar.com
- Published general contact
- contact_uk@bipicar.com
0800 086 8150 - Published address
- C/O 9–10 Staple Inn, London, WC1V 7QH
- Source
- Bipi's published UK terms
Riverside / workshop
- Site
- Riverside Motor Group, Renault & Dacia authorised servicing, Leeds
- Earlier name in the case
- Bennett Leeds
- Published location
- Barrack Road, Leeds, LS7 4AB
- Service telephone
- 0113 487 7777
- Source
- Riverside's Renault/Dacia service page
The record includes the June 2026 notice of the Bennett-to-Riverside change. This page does not determine corporate liability.
The documented sequence
What happened.
Dates identify what was reported or replied to at the time. A customer's description of a fault is not an independent mechanical diagnosis.
Four requests for servicing guidance.
Original sent messages show requests or chasers on 21 and 28 October, then 17 and 28 November. The customer says they eventually arranged servicing themselves. The record does not establish that every possible earlier reply has been searched.
A later response offers a conditional service credit.
Bipi says it cannot locate the earlier servicing correspondence and asks for the service invoice, offering a credit after verification. Receipt of that credit is not established. It would be inaccurate to say there was never a servicing response.
The charging cover is reported missing.
In a contemporaneous email, the customer reports that the flap opened while driving on a motorway and that the outer cover was missing on arrival. The customer reports no collision and disputes responsibility. The cause is not independently established by that account.
An initial workshop visit, then a long repair dispute.
The customer records being told at the first visit that the repair was covered by warranty. They later report wasted visits when the part could not be located, followed by a refusal of warranty cover. These workshop conversations remain the customer's account; an independent workshop report is not supplied in this case record.
Bipi is notified ahead of the planned return.
The customer sends photographs and the repair history, making clear that the outer cover remains missing and disputing fault and any resulting charges.
Reassurance, with an unresolved return-charge risk.
Bipi initially acknowledges that the issue is not the customer's fault and says insurance or warranty should cover the repair. It also warns that a missing part at return could lead to charges. The customer asks Bipi to resolve the warranty position, locate the part and book the repair.
Warranty refused. The underlying report is not provided.
Bipi relays the workshop's position that the issue is not a manufacturing defect or spontaneous failure. It directs the customer towards included insurance or return with possible repair charges, and says it cannot provide or override the workshop report. The customer disputes that position. These are provider assertions, not an independent finding of fault.
What remains unresolved
A dispute, not a verdict.
The customer's position
The cover came away during normal driving. The customer disputes damage responsibility and says the unresolved repair followed earlier warranty assurances and repeated efforts to obtain help.
The provider's position
Bipi relies on the workshop's refusal of warranty cover, points to included insurance and says missing parts may result in checkout charges. The underlying report has not been supplied in the available correspondence.
What is not yet established
No independent causation finding, completed repair, binding charge waiver or final checkout invoice is established. Collection was agreed for 19 November 2026; this page does not present a possible future charge as money already taken.
Evidence and privacy
Prepared from the existing Renault/Bipi case database, the 20 May fault-report email, verified servicing correspondence and the provider replies of 3–5 November. Original documents remain private. Customer name, address, phone, private email, registration, contract and payment identifiers are withheld. Published business contact details were checked on 11 November 2026.
Separate account-access issues reported in August were later resolved: the customer confirmed access working on 9 September. This page does not describe that issue as ongoing.
UK consumer help
A problem purchase?
Here is where to turn.
Get practical advice about your own case and report concerns through the right route for your part of the UK.
Citizens Advice
Free consumer advice and the route for passing reports to Trading Standards.
0808 223 1133Contact the consumer service How Trading Standards reports workAdvice Direct Scotland
Consumer advice and, where appropriate, referral of concerns to Trading Standards.
0808 164 6000View the Scottish advice routeConsumerline
Advice about trader complaints and consumer rights; suitable reports may be passed to the Trading Standards Service.
0300 123 6262Contact ConsumerlineAdvertising Standards Authority
For complaints about specific adverts or promotions. Include where and when you saw the ad, and a copy if available.
Make an advertising complaintTrading Standards uses reports to assess enforcement concerns; it does not obtain an individual refund for you. Ask the consumer advice service about resolving your own dispute. These independent organisations are not affiliated with this site. GOV.UK consumer advice directory. Contacts checked 11 November 2026.